Privacy, plainly

What it keeps

Your account: the email you sign up with and the name you give.

Your conversations, for 30 days by default. You can shorten that, or turn saving transcripts off, in your profile.

The read under each message (which emotions it noticed, how settled or wound up you seemed) and your mood over time, so it can notice a drift rather than one bad hour.

Memories: short facts you told it, like a name or a plan. Every one is listed where you can see it.

The people you add to tell: their name, and how you know them if you say. Never a phone number or an address - a message opens in your own app, where the contact is already yours, and Ava never sends it.

Your plan for a hard night, if you write one: the signs, what helps, who you'd tell. Your words only, editable and deletable, and kept in this browser as well so it opens with no connection.

Your answers, if you choose to take one of the short screening checks.

What it doesn't collect unless you switch it on

Voice tone, typing rhythm and the face channel are all off until you turn them on, one at a time. The face channel runs on your device.

Notifications are off until you allow them.

Why

To reply to you, to notice how you're doing over days rather than one message, to check in when you've allowed it, and to show you all of it in the Mirror. Nothing is sold, there are no ads, and there is no paid tier.

Who handles it

Your data is stored with Supabase in Mumbai, with row-level security switched on, and reached only through Ava's own server after you sign in. The site runs on Vercel.

Replies are written by an AI model provider, which receives the part of the conversation it needs for each reply, with any phone numbers, email addresses and ID numbers in your messages replaced by a placeholder first. When you use voice, the recording is sent to a speech-to-text provider to be turned into words.

Cookies

Two, both needed for Ava to work as you asked. Signing in sets a session cookie, so you stay signed in between pages; it goes when you sign out. Choosing a language sets one that remembers it for a year.

That's all. No advertising cookies, no analytics, nothing shared with another company, and no third-party scripts that could set their own. Clearing your browser's site data removes both.

Your controls

See everything it holds about you in the Mirror and on your story page. Delete a memory with one tap.

Download everything as a file, or delete everything, from your profile. Deleting is permanent.

Pause check-ins, or turn them off, whenever you like.

Under 18

Ava is for adults, and for 13 to 17-year-olds whose parent or guardian ticks a consent box at sign-up. That box is a declaration, not a check: Ava does not verify who ticked it. Nobody under 13 can sign up.

A teen account talks more carefully, suggests a counsellor or trusted adult sooner, and shows Childline 1098 alongside Tele-MANAS when help is on screen. Everything else here applies the same way: they can see, download and delete everything it keeps.